How do I fix the error: "Unable to load Custom Reporting Console".

The 1^st method would be to run the Custom Report Repair tool from the

Admin Tool > Statseeker Administration > Services > Edit > Custom Report Repair > Run

This will often cure the fault but if the message is still seen after running the Custom Report Repair use the 2^nd method by going to the:

Admin Tool > Statseeker Administration > Log Viewer

Search the Statseeker Messages for crlist

If similar lines to these below are displayed:

crlist::ss::load_json_file 278 WARNING: failed to parse json in: /home/statseeker/nim/etc/customreports/custom-report-list-username1.cfg

crlist crlist 2517 ERROR: garbage after JSON object, at character offset 49739 (before "}") at ss.pm line 255.

SSH on to the CLI as statseeker and use the following commands:

cd nim/etc/customreports

ls -al

……

-rw-r--r--   1 statseeker  statseeker  49740 Jan 21 14:40:03 2025 custom-report-list-username1.cfg

-rw-r--r--   1 statseeker  statseeker  49639 Jan 21 15:57:44 2025 custom-report-list-username2.cfg

……

If the sizes of the user reports are similar, then you can copy another user’s report list config file over the top of the corrupted file reported in the Log Viewer

cp custom-report-list-username1.cfg  /tmp

cp custom-report-list-username2.cfg  custom-report-list-username1.cfg

or use the admin users report list, if no other user is available

cp custom-report-list-admin.cfg  custom-report-list-username1.cfg

Then try using the custom reports tab